Our journey began as music teachers who recognized a significant gap in the availability of reliable, high-quality Indian instruments within our community. Driven by the desire to provide our students with better options, we began sourcing and testing instruments ourselves. This led to the establishment of The Sangeet Store, where our primary mission is to deliver instruments that exceed the expectations of musicians at all levels.
Our business model revolves around direct communication with the most prestigious instrument makers in India. We receive detailed pictures and videos from these makers, allowing both us and our customers to confirm the quality before shipment. Once approved, the instruments are shipped to our store in Toronto, Canada, by sea or air, where they undergo rigorous quality checks over a couple of weeks to ensure they meet our high standards. If the order is custom, we record a transparent customer confirmation video showcasing the product, highlighting any potential defects or areas of concern. The customer then reviews the video and confirms if they are satisfied with the quality. If there are any issues, we work out a solution, whether that’s replacement, repair, or refund. For stock items, a more brief quality check is done before they are added to our inventory, as they are continuously quality checked while being in inventory.
Our premium marketing strategy is built on consistent and strategic engagement. We post daily, featuring recent products, engaging stories, and direct links for easy access to our website. Our content ranges from high-impact videos to raw product demos and customer confirmation videos. We strive to engage with customers in comments and respond to inquiries promptly, though the high volume can be challenging. All videos are shot and edited on top-of-the-line mobile devices before being prioritized for further refinement. We further edit content using Kapwing for trimming, captioning, and adding background tracks and schedule our posts through Buffer to ensure timely updates.
At The Sangeet Store, we are committed to offering an elite experience in premium instrument investments, with a dedicated team of professional musicians, marketers, accountants, music teachers, and shipping experts driving our ongoing international expansion.