Sangeet Store FAQ (Frequently Asked Questions)

Order & Shipping FAQs

Q: If I place my online order now, when can I expect it to be shipped out/delivered?

A: Our website is fully stocked with inventory, product demos, and pricing. Once you place your order online, we ship it out within 2-4 business days.  

*Away Notice: All orders placed between Oct 17th 2024 - Oct 29th 2024 will be shipped out on October 30th 2024 onwards.*

Q: Where can I find prices for all of your products?

A: Our website is fully loaded with inventory, product demos, and pricing. Simply visit www.SangeetStore.com to explore our offerings.  

*Away Notice: All orders placed between Oct 17th 2024 - Oct 29th 2024 will be shipped out on October 30th 2024 onwards.*

Q: Which countries do you ship to?  

A: We currently ship to all countries except for Cuba, Iran, North Korea, and Pakistan. *NOTE: selective instruments available for domestic shipping within India.

*Away Notice: All inquiries placed between Oct 17th 2024 - Oct 29th 2024 will be responded to on October 30th 2024 onwards.*

Q: Do you ship to__  ? / How much does it cost to ship a ___ to ___ ? / What is your Return Policy? 

A: View our Shipping Quote & Policy Page here: Shipping Quotes & Policy Page

For countries not listed in the shipping doc, please WhatsApp us at +1 647-620-2107 for potential shipping options.  

Q: How can I order a custom instrument? 

A: To order a custom instrument, kindly fill out the appropriate customization form on this page Customization Page or WhatsApp us at +1 647-620-2107 to discuss the possibility of bringing your custom instrument to life.

*Away Notice: All inquiries placed between Oct 17th 2024 - Oct 29th 2024 will be responded to on October 30th 2024 onwards.*

Q: How can I contact Devin from the Sangeet Store?

A: You can contact Devin directly via WhatsApp at +1 647-620-2107.  

*Away Notice: All inquiries placed between Oct 17th 2024 - Oct 29th 2024 will be responded to on October 30th 2024 onwards.*

Product & Repair FAQs

Q: Do you offer repair services? 

A: Yes, we offer comprehensive repair services for tablas and dholaks. Our tabla services include re-skinning, pulling, tuning, and strap replacement. For dholaks, we provide masala application, re-skinning, and tuning. Due to high demand, tabla repairs may require extended wait times.  

For harmoniums, we only repair instruments purchased from us. If your harmonium was not bought through our store, we can connect you with a trusted local repairman in Toronto.  

For repair inquiries, contact us via WhatsApp at +1 647-620-2107.  

*Away Notice: All repair inquiries placed between Oct 17th 2024 - Oct 29th 2024 will be responded to on October 30th 2024 onwards.*

Q: How do I know my order will arrive safely? 

A: Our packaging expert has over 20 years of experience packaging fragile items for international delivery. We take great care to protect every part of your instrument with strategic use of Styrofoam, bubble wrap, and plastic packaging. Before shipping, we send photos of how your order is packed for transparency.

Q: Where can I find instruments that I see on your TikTok, YouTube, or Instagram?

A: If the instrument is still available, you can find it on our website: www.SangeetStore.com. For further inquiries, WhatsApp us at +1 647-620-2107.  

*Away Notice: All inquiries placed between Oct 17th 2024 - Oct 29th 2024 will be responded to on October 30th 2024 onwards.*

Q: Where are your instruments from?

A: Our instruments are made in India and imported via sea or air, as well as select instruments put together in-store.

Q: Why do I need to book a virtual appointment before an in-person one?

A: A virtual appointment allows us to understand your needs and ensure we can service you efficiently during an in-person appointment, saving time for both parties.

General FAQs

Q: Why do you wear gloves when handling the instruments? 

A: We wear gloves to maintain the integrity and quality of the instruments, ensuring they remain pristine for our customers.

Q: Are prices negotiable?  

A: No, our prices are final due to high demand and rapidly changing inventory.

Q: How do I know the quality of the instruments?  

A: We test and source our instruments directly from the best makers in India, ensuring they meet the highest quality standards.

For any further questions, feel free to contact us via WhatsApp at +1 647-620-2107.