Why choose the Sangeet Store?
Our Origin
Our journey began as music teachers who identified a significant gap in the availability of reliable, high-quality Indian instruments within our community. Driven by the desire to provide our students with superior options, we took it upon ourselves to source and test instruments. This initiative led to the establishment of The Sangeet Store, with a primary mission to deliver instruments that exceed the expectations of musicians at all levels.
Direct Partnerships with Prestigious Makers
We maintain direct communication with the most prestigious instrument makers in India. Through detailed pictures and videos, both we and our customers can confirm the quality before shipment. Once approved, the instruments are shipped to our store in Toronto, Canada, where they undergo rigorous quality checks over several weeks to ensure they meet our high standards.
Uncompromising Quality Assurance
It's noteworthy that 40-60% of instruments from makers in India may have some form of defect. At The Sangeet Store, our stringent quality checks are vital to ensure customers receive products that meet our exacting standards. We have built direct relationships with esteemed makers in India and conduct quality checks throughout the manufacturing and shipping processes to ensure we receive the best possible instruments. We inform the makers of any defects, no matter how minor, emphasizing that selling instruments with these defects is unacceptable, as it reflects on both our store and the makers themselves.
Personalized Customer Experience
Every customer receives a personal confirmation video upon ordering, showcasing their specific instrumentāan experience unique to The Sangeet Store. Customers communicate directly with our manager, Devin Ramoutar, ensuring personalized service and expert guidance.
Experience Personalized Service with Our Unique Appointment Process
At the Sangeet Store, we go above and beyond to ensure you find the perfect instrument through a two-step approach tailored to your convenience and needs: virtual appointments and in-person appointments. Both offer an unmatched level of service that allows you to explore, compare, and learn about our instruments in-depthāsomething most stores donāt offer.
Virtual Appointments: Personalized Guidance from Anywhere
Our free virtual appointments make it easy for customers worldwide to connect with us. During these sessions, we help you:
- Compare Instruments in Real Time: View any instrument in stock that you wish to see side by side, with live demonstrations to help you hear and understand the differences in sound, tone, and build quality.
- Receive Expert Explanations and Breakdowns: Learn about the features and benefits of different instrument grades and options, even if youāre new to the instrument. Weāll guide you every step of the way so you can make an informed decision.
- Voice-to-Instrument Comparisons: Share a voice recording of you singing via WhatsApp, and weāll test harmoniums or other instruments alongside your recording. Weāll send you a personalized video showcasing which options complement your voice best, giving you the confidence to choose an instrument tailored to your style.
Our virtual appointments are designed to bring the Sangeet Store experience to your home, no matter where you are.
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In-Person Appointments: Hands-On Experience at Our Toronto Location
For those able to visit us in Toronto, we offer in-person appointments to take your exploration even further. These sessions include:
- Real-Time Instrument Comparisons: Try out instruments side by side, exploring how different grades and materials affect sound and playability.
- Live Demo Testing: See and hear live demonstrations of various instruments, allowing you to experience their full potential firsthand.
- Personalized Recommendations: Benefit from our expert guidance as we help you narrow down your options based on your preferences, playing style, and goals.
By combining our extensive knowledge with your hands-on experience, our in-person appointments ensure you leave with the instrument that feels and sounds just right for you.
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Whether you choose a virtual or in-person appointment, our mission is the same: to provide you with exceptional service and expertise, ensuring you find an instrument that matches your unique needs and aspirations.
Global Shipping with Personalized Confirmation
We are proud to offer global shipping, with a few exceptions. Once your order is placed, every instrument is quality checked, re-pulled/fine-tuned, and displayed in a personal video confirmation for you prior to shipping.
Customer Satisfaction and Ethical Sales Approach
With a 4.9-star rating on Google and over 250 reviews, we are committed to connecting individuals at all skill levelsāfrom beginners to concert-quality musiciansāwith the right instrument to meet their needs. Unlike other stores that may rely on upselling to meet sales targets, clear excess inventory, or maximize profits, the Sangeet Store operates with an unwavering focus on customer satisfaction. With an overwhelming demand and a steady flow of orders across our various sales channels, upselling is not part of our sales strategy.
Our priority is to help you find the instrument that truly meets your needs and aspirations. We understand that not every customer requires the most expensive option, and our goal is to match you with the instrument that best aligns with your unique requirements. At the Sangeet Store, your satisfaction and trust come first, ensuring that your purchase is tailored to your musical journey, not salesĀ objectives.
Post-Sale Communication & Support
At the Sangeet Store, our commitment to your satisfaction extends well beyond your purchase. We check in with our customers after their shipment arrives to ensure everything reached you safely and that the instrument is exactly as expected. But our support doesnāt stop there. We follow up later to ensure that your instrument is playing well and that youāre completely happy with your purchase. To further assist you, we offer a library of How To videos covering essential topics like tuning, maintenance, and care for all of our instruments. Additionally, we offer professional maintenance services for the instruments we sell at our Toronto location, ensuring they continue to perform at their best. This personalized service is a part of what makes the Sangeet Store experience truly exceptional, ensuring that you have all the guidance and care you need to enjoy your instrument for years to come.
Why Choose The Sangeet Store?
At The Sangeet Store, we are committed to offering an elite experience in premium instrument investments. Our dedicated team of professional musicians, marketers, accountants, music teachers, and shipping experts drives our ongoing international expansion. We invite you to experience the difference that passion, expertise, and personalized service can make in your musical journey.